Refund policy

Return & Refund Policy

At ONN Streaming Device, your satisfaction is important to us. If you're not completely satisfied with your purchase, we're here to help with a simple and fair return process.

Return Eligibility

To be eligible for a return, your item must:

Be returned within 15 DAYS of the delivery date.
Be unused, undamaged, and in its original condition.
Include all original packaging, accessories, manuals, and proof of purchase.
Not show signs of misuse, accidental damage, or unauthorized modification.

We reserve the right to refuse returns that do not meet these conditions.

Return Process

To start a return, please contact us at [EMAIL ADDRESS] with your order number and the reason for your return. Once your request is approved, we'll provide you with return instructions.

Please do not send items back without prior authorization, as they may not be accepted.

Refunds

After we receive and inspect your returned item, we'll notify you of the status of your refund. If approved, your refund will be issued to your original payment method within 15 Days.

Please note that it may take additional time for your bank or payment provider to process and post the refund to your account.

Exchanges

If you receive the wrong item or wish to exchange an eligible product, please contact us within 15 Days of delivery. Exchanges are subject to product availability. If the requested item is unavailable, we'll offer a refund or store credit, where applicable.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within 15 Days of receiving your package. Include your order number along with clear photos or videos showing the issue. We'll review your claim promptly and arrange a replacement, exchange, or refund where appropriate.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Items marked as final sale or non-returnable.
Products damaged due to misuse, improper installation, or accidental damage.
Items returned without original packaging or essential accessories.
Gift cards, downloadable products, or other non-returnable items as specified.

Return Shipping Costs

If the return is due to a defective, damaged, or incorrect item, we will cover the return shipping costs.

For all other eligible returns, customers are responsible for return shipping costs unless otherwise stated. Original shipping charges (if any) are non-refundable.